Optimized plant availability and process safety improve efficiency

The remote service provides quick and efficient assistance from afar in case of malfunctions. With the new service app, bidirectional communication is possible through video telephony with live image transmission. (Image source: Ecoclean GmbH)

Regular maintenance is essential for high process stability and availability of the system, as well as its preservation of value. Customized regular service agreements tailored to the specific situation and the requirements of the system operator ensure maximum safety at manageable costs. (Image source: Ecoclean GmbH)

The cleaning process must be scheduled to ensure continuous, stable cleaning results. For this, it is essential that the system always operates optimally and that fluctuations in the process are avoided, as well as unplanned downtimes. An important contribution to this is made by a service concept tailored to the specific requirements of the plant operator, which is implemented in partnership with the manufacturer. Ecoclean has developed a wide range of services that can be combined individually.

Component cleaning is an essential part of all industrial sectors for ensuring high product quality and, consequently, value creation. If the system does not operate as planned or if there is an unplanned shutdown of the cleaning system, it usually has unpleasant consequences, such as returns or production and delivery failures. The result is increased unit costs, which negatively impact profitability and competitiveness.

Ensure optimal levels of process quality and system availability

Such costly and reputation-damaging events can be largely avoided if the process quality and availability of the cleaning system are consistently maintained at an optimal level. Ecoclean has developed an extensive portfolio of services and products for this purpose. The service offerings range from consulting during the planning of new systems to ensuring system availability throughout the entire service life, as well as support in optimizing cleaning processes, adapting the system to new requirements, and improving energy efficiency. The global service network of the system manufacturer, with its locations and representatives, takes care of around 5,000 installed systems with over 125 customer service employees.

Individually combinable services

Regular maintenance of the system plays a crucial role in maintaining consistent high process quality and availability. To meet the very different requirements and wishes of system operators, standard service agreements can be tailored to specific needs. This allows maintenance to be carried out during a "controlled production downtime" at a favorable time and with minimized costs.

When it comes to quickly resolving disruptions, Ecoclean customer service is available 24/7, seven days a week. Remote service enables experts with in-depth process and system knowledge to access the system remotely in coordination with the system operator, analyze the cause, and assist in troubleshooting. A prerequisite for this rapid troubleshooting is that necessary spare and wear parts are available at the system operator’s site. Therefore, customer service staff also advise on spare parts selection for each system. In case of need, they ensure fast worldwide shipping of the required spare and wear parts.

New Service App – Fast and Efficient Communication

The new service app for iOS and Android, available from January 2020, enables two-way communication between employees at the system operator and Ecoclean customer service via video calls and chat functions. The information and instructions required for troubleshooting or system maintenance can be transmitted directly via smartphone. The phone’s camera allows the helpdesk staff to monitor the work closely and intervene immediately if something goes "wrong." Through the standard phone and chat functions, questions can be answered instantly or instructions clarified. This state-of-the-art method of service support reduces long and costly travel. It not only minimizes system downtimes but also reduces CO2 emissions.