GEFRAN receives ninth consecutive ISO certification

The Gefran SPA has received ISO certification for excellent quality management.

The British Standards Institution (BSI) certified GEFRAN for excellent quality management and awarded the certification according to the new industry standard ISO 9001:2015.

An reason for the success of GEFRAN's QM system is its widespread integration at all levels of the company: From management to the QM manager to department heads, all key personnel are involved in the development and implementation of measures. Each company branch also has its own QM officer. This structure guarantees continuous and consistent application of QM guidelines.

Department for Customer Satisfaction Measurement

One goal of the QM system at GEFRAN is to better understand customer needs and serve them with appropriate products. For this reason, the company established a department for measuring customer satisfaction in 2016. "We found that the choice of GEFRAN as a manufacturer is not primarily determined by price, but rather by criteria such as reliability and product availability," reports Quality Manager Carlo Pintossi.

Most of the criteria of the new ISO 9001:2015 standard were already met by GEFRAN before the current certification. The reason: The company has been regularly audited by BSI since 1993 and is also listed on the Swiss stock exchange, which requires strict regulations, especially in the area of risk management.

As part of its quality management, GEFRAN has been continuously reviewing and simplifying its processes for many years, also utilizing the latest information technologies. "The ISO certification is demanded by the market, but for us, it is also a door opener for further product-related certifications such as ATEX, EAC, UL, CSA, and FM," explains Pintossi. These certifications indirectly contribute to increasing the company's revenue as well.