Excellent Service

The Piepenbrock Group offers excellent service according to the competition "TOP SERVICE Germany 2018". Patricia Klibert, Sustainability Management Officer, and Philip Battermann, Head of Marketing and Internal Sales (2nd v.r.), accepted the award. (Image: TOP SERVICE Germany 2018)

The Piepenbrock Group demonstrates excellent customer orientation. This result was delivered by the competition "TOP SERVICE Germany 2018," which included the building service provider in its excellence group. Piepenbrock also serves as a best practice in the field of personnel management. Overall, among all participants in the competition, the company achieved 14th place.

The competition is conducted by the consulting firm ServiceRating and has already taken place for the thirteenth time. Piepenbrock participated for the first time.

"We are very pleased about the award as one of the excellent companies in the areas of service quality and customer orientation. It is the reward for our continuous efforts to improve our service and embed the idea of the customer in all business processes. Our dedicated employees have made this success possible," says Arnulf Piepenbrock, managing partner of the group. The award also demonstrates the great trust of clients, which is particularly important in the service segment.

Customer and company surveys form the basis

The ranking is based on an independent survey of 100 Piepenbrock customers, the results of a management questionnaire, and an audit. Among other things, information was collected on personnel management, customer-related processes, as well as product and service offerings. Patricia Klibert, Sustainability Management Officer at Piepenbrock, emphasizes the importance of customer evaluation: "As a building service provider, building high-quality customer relationships is crucial. Therefore, I am very proud of the positive feedback from our clients." The award is also a great opportunity to measure oneself against competitors and to adapt the company's processes even better to meet customer needs in the long term.

Personnel as a key factor

The Osnabrück-based family business was recognized by ServiceRating as a best practice example in the field of personnel management. "Long-term employee loyalty, pride in one's work, as well as employee satisfaction and motivation are central to the company and constitute essential pillars of Piepenbrock's personnel management. Employees should be able to rely on their employer and feel comfortable and valued in their work environment," explains Kai Riedel, Managing Director of ServiceRating. "Our employees are the heart of our company," confirms Arnulf Piepenbrock. "They are the ones who embody our company's service culture in daily contact with customers." Therefore, Piepenbrock runs its own academy and offers various qualification opportunities to ensure employees stay up-to-date professionally, Riedel adds.