Excellent customer service

Philip Battermann and Thorsten Seewöster received the "TOP SERVICE Germany 2019" award in Cologne. (Image: ServiceRating, 2019)

The Piepenbrock Group has once again been awarded the "TOP SERVICE Germany 2019" seal. Already last year, the building service provider demonstrated excellent customer orientation. This year's competition confirms this result with a top 10 placement for Piepenbrock.

The consulting firm ServiceRating has been conducting the competition for the 14th time. Piepenbrock participated for the second time after 2018 and was able to further improve its overall result.

"We are proud to be recognized as one of the best companies in the fields of service quality and customer orientation. It is the reward for our daily efforts for our clients and the continuous improvement processes within the company, which help us keep our service at the highest level. A big thank you also goes to our dedicated employees, as they have made this success possible," says Arnulf Piepenbrock, Managing Partner of the Group. The award also demonstrates the great trust of clients, which is especially important in the service segment.

Customer and Company Survey as a Basis

The ranking is based on an independent survey of more than 100 customers from each participating company and the results of a management audit. Among other things, information was collected on personnel management, customer-related processes, as well as product and service offerings. Arnulf Piepenbrock emphasizes the importance of customer evaluation: "For us as a building service provider, building high-quality customer relationships is crucial. Therefore, I am very pleased with the positive feedback from our clients." The award is also a great opportunity to compete and to adapt the company's processes even better to customer needs in the long term.

Personnel as a Key Factor

The managing partner emphasizes that the key to the best possible customer service is primarily the personnel employed: "Our Piepenbrock employees are the ones who ensure satisfaction daily on-site with professional services." Similarly, the clients themselves express this, highlighting the competent execution of services and respectful cooperation with Piepenbrock in the survey.