Customer Service of the Future: EFA-SmartAssist® offers support at the push of a button

With EFA-SmartAssist®, EFAFLEX offers a unique digital tool from the world of Industry 5.0: lightning-fast, digital support at the push of a button for smooth operation of rapid roll-up doors.

A faulty door, a busy yard, the truck is waiting – and time is running out. The technician? Still hours away. The production? Waiting. In such moments, every minute counts. With EFA-SmartAssist®, the world market leader for industrial doors, EFAFLEX, provides a new dimension of technical customer service. The unique digital tool enables service teams to be supported or even fully replaced through a live video connection – efficiently, data protection-compliant, and without app installation.

In times of increasing digitalization and growing demands on response times and resource efficiency, EFA-SmartAssist® is a forward-looking answer to current challenges in technical service. Through a simple link, sent via SMS if needed, users are directly connected with highly trained EFAFLEX specialists – live and interactive.

Thanks to bidirectional HD-quality video transmission, service technicians can see exactly what is happening on site. Features such as marking on the live image or drawing on still images enable targeted guidance for troubleshooting. Language barriers are overcome through automatic real-time translation in currently 24 languages. An additional feature to involve further experts provides extra support in more complex cases.

Added value through sustainability and process digitalization

EFA-SmartAssist® reduces the need for physical on-site visits and thus directly contributes to lowering CO₂ emissions and operating costs. Many disruptions can be resolved directly during the initial contact. Preparatory remote diagnostics for on-site appointments are also efficiently supported.

The use of EFA-SmartAssist® is fully compliant with data protection regulations. The rights to the transmitted data always remain with the user. A separate app installation is not required.

EFA-SmartAssist® symbolizes the era of Industry 5.0: humans and technology work closely together. What used to mean travel, diagnosis, and a lot of time now happens digitally – directly, live, and efficiently. With just one click, customers are connected via video with an EFAFLEX expert. No app, no waiting time – but full support.

This way, an acute problem can be turned into a solution within minutes. Fast. Smart. Sustainable.

The origin of EFA-SmartAssist®

The origins of EFA-SmartAssist® are deeply human and emotional: After a tragic motorcycle accident, in which the founders and inventors of the system faced complex rescue operations and language barriers, the strong desire arose to revolutionize emergency communication.

From this experience, the EmergencyEye technology was born to provide quick and targeted help in critical moments.

EFAFLEX recognized the immense importance of this innovation. Together with the company Corevas, the customer service team further developed EmergencyEye technology into EFA-SmartAssist®.