Digital Motan Service remotely

The Remote Maintenance Box – a simple and secure solution for digital maintenance and servicing of control systems. (Image: motan group)

Remote Maintenance - digital motan service from a distance. (Image: motan group)

Highly branched material transport, processing, and dosing systems require the quick deployment of specialized personnel or even the service of the machine manufacturer in case of a malfunction. To keep operational interruptions as short as possible, the use of remote maintenance is becoming increasingly important in our current times.

Here, the Remote Maintenance Box from motan can be extremely useful to keep a system running regardless of location. The box contains a powerful industrial PC with comprehensive software packages for remote access, debugging, analysis, and logging tools for control and network components. Additionally, all necessary tools for configuration and administration are included as standard in the package.

Housed in a compact wall cabinet, the Remote Maintenance Box enables remote access via the internet or an internal company network to all CONTROLnet controls from motan. The user interface is handled by the monitored modules, making it easy to operate even in global deployments.

Instead of immediately activating your own personnel or the service of the system manufacturer, the Remote Maintenance Box can clarify issues in advance: quick analyses can be performed on any PC, errors can be narrowed down even in extensive networks, and causes can be identified. This allows for quick and targeted measures.

Reaction times are significantly shortened, and unnecessary on-site service calls are avoided. Security rather than difficulty is the motto here: motan also relies on the commercially available remote maintenance software "TeamViewer" for integrating the Remote Maintenance Box. This enables any service technician to access the system digitally from home or another location to fix potential errors.

The complex unlocking and administration of firewall rules required by many other systems are not necessary. Nevertheless, the user retains full control: the connections for internal and external Ethernet are separated, and the granting of access permissions is entirely at the user's discretion. Last but not least, the Remote Maintenance Box can be easily turned off and on again with a simple switch.